X on Marketing

It’s an honest living? Not quite according to Gallup.

Posted by: seanxc on: November 27, 2008

So Gallup released their Annual Honesty and Ethics of Professions Survey this week, and guess what? We suck. We lie, cheat and steal. Advertising professionals rate only one notch above Stock Brokers. Stock Brokers!? This year, that ain’t saying much. Well, at least we’re above Congressmen. If we had been rated worse than them I’d have to move to Canada. I hear Vancouver’s nice, and with Global Warming it will probably be great weather all year by the time I retire.

But I have to ask. Is anyone surprised? Seriously? Look at what we have foisted on the consumer via internet advertising alone.

Complain about pop-ups? Then we’ll try pop-unders. Complain about banners? We come up with rich-media expandable ones that take over your screen. Complain about opt-in? Then we’ll fool you into clicking ok and signing up for a newsletter you didn’t want. SPAM was only the beginning.

We have not raised the bar of advertising with the Internet. We have reduced it to it’s core essence, and that essence is a blinky-blinky buy-now click-here punch-the-friggin-monkey world of intrusion into consumers lives. It’s essence is us. A mirror to society, and society is one very ugly place. Advertising had always been about fantasy. Now? The ugly disgusting dark reflection of ourselves is what we get.

Those of us who strive for ethical practices in advertising create great tools that enable us to deliver ads that are relevant to the consumer. Behavioral Targeting? It should be a boon to the consumer, but what happens is that every technology we create for email, banners, rich-media, are also available to the masses who are not so ethical, and unfortunately there are a lot more of them. We all get painted with the same brush, and to be honest, we deserve it. We are no better at policing our industry than the SEC was with the financial institutions. We all still do not know what we’re doing. We settled for mediocrity, and got complacent.

But doesn’t it seem worse than ever? and is it likely to get better anytime soon?

Sadly? No. Here’s why. We had a chance to turn the internet into TV. What I mean by that is we had a moment when internet advertising was going in the direction of richer advertising experiences that attempted to immerse the consumer in a pleasing way. But the long-tail bit back, and it bit hard.

You see, the long-tail access that the internet enables is a boon for the major brands in order to reach the ever fractured consumer interest. Most smaller brands were unable to afford the high prices of offline advertising, and so the majority of advertising that impacted consumers was national brands in immersive mediums like TV, or full page ads in major magazines. The aesthetic, the art was still valued.

But that long-tail of the internet also enabled something else. The prolific number of smaller business that have been enabled by it are a disaster for the consumer in display media. At least for now. Hold on, I’ll get to consumer choice in a second. God, the impatience of these readers. It’s a disaster as it relates to the aesthetic of the medium of advertising, and aesthetic matters. It matters because of the content it is next to. As much as editorial loves to draw lines between them, they provide a carriage if you will for each other. Vehicles that can hold each other if they complement each other well.

It’s like Cosmo filled with thousands of classified ads of horrendous eye piercing design. No full color spreads, no soft break in-between content; just content, and the next twenty pages filled with 50 ads a page all trying to grab your attention.

Long-tail Access

Search enabled a world that tapped into that long-tail of advertisers, every small business with national access, but they did it in a way that was both relevant (contextual relevance to the search term,) and not aesthetically horrific (a text ad is a text ad.)

But when those same type of technologies enable hundreds of thousands of advertisers to use display media on a national level? Disaster.

“But isn’t more choice for consumers good?” Nope. The consumer gets more choice. But how much choice is enough? Beyond a certain level choice is a barrier. Like a restaurant that has 1,000 items on the menu. How are you to know which of the 200 variation of the pasta dishes is the best? You don’t. You freeze. You become atrophied. In a world of nearly infinite choices the chef decides which choices are best for the consumer. Which he can serve the best. A menu, not an encyclopedia of food. The human element modifies the list of the infinite into something manageable.

What internet advertising resembles is that with every main course you order from that menu of limited options, your side dish is already decided. You could have ordered a steak, and get potatoes… good result. Or you could have ordered steak and gotten a side order of airplane ball bearings. Not too tasty. The advertising delivered rarely has relevance to the consumers main choice of content.

Help me Obi-Wan Kenobi… you’re my only hope?

And so I wrap this up with an odd loop back to Behavioral Targeting. We need a standard for it. We need a few good systems, just a few. Like Search, we should hope for only 4 or 5 systems that could enable the type of behavioral targeting to deliver ads to consumers that are relevant. We should hope to turn the entire banner infrastructure into the equivalent of Google Adwords. Because let’s face it, banner advertising sucks, and it will continue to suck until we deliver the right ads, to the right person, when they need it.

Let’s leave banner advertising to this disaster, and go create something that the consumer loves.

So the next time someone jumps down your throat about not wanting to have their cookies used, or their search terms, or any other perceived “private” data that could be used to make the ads more relevant, remember this post, and tell them to shut the hell up.

One notch above Stock Brokers? Sheesh...

One notch above Stock Brokers? Sheesh...

4 Responses to "It’s an honest living? Not quite according to Gallup."

Actually Sean, I think the FIRST step should be the quality of the creative. That is what the “schwerpunkt” should be. I love all targeting…but we have inverted where the focus of intention, weight of effort, or “schwerpunkt” should be for advertising.

If you think of the entire media ecosystem, the publisher will not survive with the “googlizing” of our industry. Google places almost zero weight on creative….because at the essence of their DNA, Google has contempt for the publisher.

Here is a link to an article you might find interesting that was published last week that I wrote.

http://www.jackmyers.com/commentary/media-business-bloggers/34686969.html

Have a great weekend!

Jaffer

Thanks Jaffer,

Well, yes the first step SHOULD be the quality of the creative but unfortunately I do not think that is realistic. Teaching the world taste is something that I believe is beyond us because taste is about having ownership of your brand for expansion long-term. Most just want to sell more product. Now. The ones that do consider it are the ones that will grow beyond the small business.

The banner world is quickly becoming almost solely a venue for direct response. If the ads are more relevant to the consumer then hopefully, over time, tools which allow those small businesses to easily make banners in a template based system will also be less garish. The current systems that do have ugly ass templates. Good template designers for those systems would be a good step.

Sean-

You bring up some interesting points but your definition of the long tail of online media audiences is incomplete.

You assume that all long tail audiences are accessed through lowest common denominator non-exclusive horizontal ad networks.

Not all are.

Long-tail online audiences need context and vetting to be top online media vehicles. This where Vertical – Exclusive Ad Networks come into
play.

There is a reason that vertical ad networks are currently
thriving while others are struggling. The connection between strong editorial content and quality brand advertisers still works and is alive and well within the exclusive vertical ad networks.

In fact, the study by Atlas Research entitled, “the effect of
overlapping audiences and reach and frequency” supports the fact if you run your ad across multiple publishers vs. Just one, you get a 2x conversion rate.

Anyhow, aggregating quality online vertical audiences creates synergy for advertisers far beyond the reach of any behavorial technology alone can muster.

Remember, many of the quality mid and long tail audiences are off-limits to horizontal ad networks due to their exclusive sales representation agreements.

Bob Sacco
co-founder
Travel Ad Network

Ah, true. I was really referring to the mass long-tail as opposed to the verticals. Since verticals really are slices of that long-tail they are really excluded.

The major risks in my article have to do with the pricing LCD that the mass long-tail ones offer. It’s that pricing advantage and shotgun approach that enables the long-tail in a dangerous fashion.

Those who are smart enough to go vertical after slices usually put up better advertising. However, the problem is that even though you may get a 2x better conversion, if it’s 5x the price the economics do not work out for direct response.

Now, you could argue that the quality of the consumer over time will help elevate that by going after vertical slices, and you’d be correct in general, but most businesses I have run into do not think longterm enough for that.

Our industry, because of a lot of the Analytics tools we have, get painted with a DR only brush by most clients. And it’s the “most” that is causing the issues we have now.

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AIR Marketing

Sean X currently serves as the Chief Digital Strategist of AIR Marketing.

About Sean X

sean xSean X Cummings is a recognized leader and expert on Internet marketing and advertising, with over 100 published articles and 30 speaking engagements.

For over 15 years Sean X has worked as an award winning digital strategist, and has be one of the 100 executives featured on DishyMix: Podcast Famous Executives.

Noted for his inspirational style and ability to motivate employees and management, he is eagerly sought after as a dynamic thinker, speaker and writer, helping to educate brands, agencies, and vendors on how to best leverage emerging and existing advertising and marketing technologies.

Contact Sean X

For a complimentary 30-minute initial consultation for your brand, agency, or project email Sean X at sxc at me dot com or call 415.694.9514.

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Sean X also consults for Real Branding as Social Media and Analytics Tsar. If you require the services of a full service digital strategic agency email Sean X at sxc at me dot com and he will assess what you need and connect you with the right people.

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